Ethics in the hospitality industry introduction as a result of the continually changing competitive environments tourism and hospitality organizations must come up with ways to stay ahead of their competitors other than the conventional ways of lower prices more services related to a sell or better products. The hospitality industry is competitive and that rivalry between brands can lead to a compromise of hospitality ethics there are often clusters of hotels in close proximity to one another and dissatisfied customers simply go elsewhere. This lesson discusses important ethics in the hospitality industry and describes why they are necessary to keep customers happy and to ensuring a companys success. Importance of ethics in hospitality industry 3 why ethics is so important in hospitality industry competitive industry if customers and employees are dissatisfied they leave fast when you do any business trust is the main key for success profits and ethics are inversely proportional long term effect on the organizations profitability is . 10 ethical principles for hospitality managersbr the hospitality industry has become so competitive that if customers and employeesare dissatisfied they will go elsewhere we want to be able to trust thepeople we do business with but life has become more difficult and expensiveand ethical shortcuts have become the norm
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